There is a learning curve, as with learning any new tool, but it doesn’t take long to develop familiarity and dive right into your first project. Getting started is simple, because the interface is very user friendly. Types of analytics data available to you, as the content author, include the following: This can increase profit margins, as well as reduce operational costs, saving your employees time and money that would be otherwise spent answering questions to educate consumers via emails or help desk calls. By leveraging this data to identify and fill any content gaps, you can better meet the needs of your customers, employees, and any other key stakeholders - keeping them informed. The analytics accessible via the Reports tab of the RoboHelp Server application provide both quantitative and qualitative data. This makes for a much better user experience. You can structure your content around the analytics data in a way that will empower your end-users, helping them to quickly search for and find this information. With an employee or customer knowledge base, complex information is readily accessible with just a few clicks. It could even be integrated into your intranet platform. Or it could be part of any cloud-based application.
#Learn adobe robohelp how to#
Your knowledge base could be part of your company website that customers visit to learn how to use a product manufactured by your company. This taxonomy makes it easy for employees, or end users, to quickly find the exact information they need. employee knowledge base).Īs you can see, it has a topic-based structure with folders, sub-folders, and topics within each folder. So they can click a Help icon or link embedded within the application, which will take them to this Help Center (i.e.
#Learn adobe robohelp software#
As they complete their work, accessing or filling in the data they need using that application, they might get stuck along the way, or have a question about software functionality. Above is an example of a knowledge base I created using Robohelp, to support end users with a database application.Įmployees access the application using a secure online portal.
One way to create a knowledge base is by using a tool like Adobe RoboHelp.
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